F.A.Q.
How to open an account?
Go to the trader's cabinet. In the registration form on the opened page create a "login" and "password" for registration. Put a check mark next to the phrase "I agree", then click " Sign up". After that choose the appropriate type of account and deposit it. The deposit will be made automatically.
How can I fund my account?
There are several ways to deposit and withdraw funds from your personal cabinet. You can replenish your account through your personal cabinet. Log in, choose a payment system and make a payment. More detailed information can be found in the "Deposit and Withdrawal of Funds" section of the personal account.
How long do withdrawal requests take to process?
In accordance with Ciraxes regulations, withdrawal requests are processed within 3 business days of submission. As a rule, it takes no more than a day.
The exception is withdrawals by bank transfer. In these cases withdrawal requests are processed up to 5 working days.
Can I reset my password if I have forgotten my details?
You can restore your personal account login details by clicking "Forgot password". Enter the e-mail specified during registration and click "Restore password". Instructions will be sent to your e-mail.
Do I have to pay taxes?
Our company is not the client's tax agent, so you fulfill all tax obligations on your own.
Who are Forex brokers and dealers?
A dealer makes transactions with clients on his own behalf and at his own expense. A Forex broker conducts trading operations on behalf and on behalf of a client. Forex broker's income is a commission, dealer's income is formed at the expense of the difference (spread) between the purchase and sale prices of currencies and securities.
What are ECN accounts?
ECN is an abbreviation of Electronic Communication Network (ECN) - literally translated as electronic communication network. The essence comes down to the fact that ECN allows to bring together in one pool of orders for buying and selling trading instruments of ordinary clients of the company, as well as large banks, brokers, hedge funds and other major participants.
When can I trade Forex?
With Ciraxes you can trade Forex 24 hours a day, 5 days a week:
00:05 (GMT+3) Monday through 23:54:59 (GMT+3) Friday.
Forex trading sessions do not have a specific schedule. Different banks open at different times, so the times are given tentatively in GMT, EET (Eastern European Time) and MSK (Moscow Time).
What is the difference between a trading account in dollars and a trading account in euros?
The only difference is the account currency - a reflection of the money supply in which all non-trading and trading transactions are denominated and calculated. As a result, the choice of account currency depends on the trader's preferences.
Can a legal organization enter into a contract with you?
Unfortunately no, Ciraxes does not work with legal entities.
How many accounts can be opened for one client?
Our clients have the opportunity to open up to 12 trading accounts (of any type and currency offered by the company), as well as one affiliate account in any currency offered by the company.